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Hotels and hospitality Fri, Feb 29, 2008
I feel like hotels have nothing to do with hospitality.  If the goal of hospitality is to provide a person with goods and services that make them feel welcome, hotels painfully miss the mark.  Why would I want a pull-out couch in my room?  Why would I want two TVs?  Why would I want a bathroom with a separate bathtub and shower?  Instead, I'd rather have a simple room with free internet access and free breakfast.  And it isn't just me.  I don't know a single person who, when they travel, spends much time in their hotel room.  They don't need a bunch of useless amenities like a minibar and a guest room.  Most people would rather have a free happy hour.  Most people would rather have a cheap place to get dinner, not an expensive fancy restaurant.  What I really don't get is why I even need to write this stuff.  People go to college for this stuff.  They get degrees in hospitality and hotel management.  Why isn't this stuff taught there, or better yet, common sense? #travel


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