Experts are bad teachers
From the Hidden Brain episode When Things Click
Everyone can think of learning moments when things broke down. One reason for this is that experts often make poor teachers. Once you've mastered a skill, it becomes difficult to remember what it felt like to not know the skill. Once you know how to ride a bike, you might say to a newbie, just push off. Start pedaling. It takes an enormous act of effort, of empathy to go back and remember how it felt when something seemed confusing or impossible. This is sometimes called the curse of expertise. Experts forget how difficult it can be to learn something because they've already mastered it.
Holy crap yes.  This was about 99% of my experience in college.  I've already told the story of my college professor who said, "You should already know that" and then simply moved on.  People who become experts at something are rarely even remotely qualified to teach. #education

Shopping cart return failure
One of the ShopRites in my area recently did away with their shopping cart return program, and you'll never guess what happened:  There are shopping carts scattered literally all over the goddamn parking lot, and it's a big fucking mess in an already crowded, shitty parking lot.  Wow, what a surprise.  I literally cannot even begin to fathom why they would've made that change, other than maybe a new manager wanted to sit atop his crappy kingdom and watch the world burn. #business