I don't travel enough or consistently use the same services to build up enough miles or points to do anything.  I have a few here and a few there, but none of them add up to anything.  I had a few points on an American Express card, so I decided to move them to my Continental OnePass account to try to get them to add up to something useful.  I went through Continental's web-based process to do this, but I received the following error: 

We're sorry, but a minimum transfer of 2,000 Membership Rewards points is required. You have 2,240 Membership Rewards points in your Membership Reward account. 

Please try again once your Membership Rewards account has at least 2,000 points.

I read this about 17 times to see if I was missing something.  I even tried the process a few more times to make sure it wasn't a random glitch.  Finally, I decided to email customer support and ask them for some advice.  I've actually had some good experiences emailing customer support at various airlines and rewards programs, so I had moderately high expectations.  Here's what I said: 

I'm trying to transfer some rewards points from American Express to my OnePass account.  This is the error message I received.

We're sorry, but a minimum transfer of 2,000 Membership Rewards points is required. You have 2,240 Membership Rewards points in your Membership Reward account.

Please try again once your Membership Rewards account has at least 2,000 points.

I'm no mathematician, but I was under the impression 2240 is more than 2000.  Am I missing something here?

I could've been infinitely meaner with something like this, so I stuck with a little humor/sarcasm.  I was hoping some geek in tech support would get the email and thank me for being the highlight of their day.  Instead I got this: 

Dear Mr. Hosier:

Please contact American Express Membership Rewards at 800-297-3276 for information regarding transfers.

Regards,

Belinda Harris
OnePass Partner Liaison Representative

Ah, progress.  "We're stupid and can't program our website to do math correctly, so contact someone else entirely because I didn't even read your whole email."  Thanks, Belinda.  You've been such a big help. #business