I rented a car last week, and as always, I was surprised by how long it took to actually get a car.  It's not like I walked in off the street.  I had a reservation.  I provided a credit card when I made the reservation.  The only thing that really needed to happen when I showed up in person was for someone to verify my identity.  Why that always takes 20 minutes is beyond me.  (Yes, I realize all you Hertz Double Extra Gold Sprinkles Members just show up and drive off, but I'm not eligible for their elitist group.)  When I checked into my hotel later, it took approximately 45 seconds for the receptionist to verify my identity and hand me my key.  Even checking in for my flight was faster and easier than getting a rental car.  That's sad. #travel